Frequently Asked Questions
Ordering
How do I place an order?
Browse our collection, add to cart, and checkout. We accept UPI, cards, netbanking, wallets (via Razorpay), and Cash on Delivery.
Can I order via WhatsApp?
Yes — WhatsApp us at [WHATSAPP NUMBER]. We'll help you order.
Is COD available?
Yes, on select pincodes. An extra ₹50 COD fee applies.
Shipping & Delivery
How long does delivery take?
Metal frames: 5–7 working days. Keyholders: 3–5 working days. Faster to metro cities.
Do you ship pan-India?
Yes, we ship to all serviceable pincodes across India.
Is shipping free?
Free on orders ₹999 and above. ₹79 flat rate on smaller orders.
Can I track my order?
Yes — you'll get a tracking link via email and WhatsApp when your order ships.
Product & Materials
What material is the frame made of?
3mm aircraft-grade aluminum, laser-cut to 0.1mm precision, hand-finished in our Delhi NCR workshop.
What sizes are available?
Small (12×8 in), Medium (16×12 in), Large (24×16 in).
How do I mount it?
Pre-drilled holes and screws included. Takes about 5 minutes to install.
Will it rust?
No. Aircraft-grade aluminum is rust-proof. Just avoid hanging in constantly wet areas.
Returns & Refunds
What's your return policy?
7-day returns on unused items in original packaging. See our Refund Policy for details.
How do I return an item?
WhatsApp us at [WHATSAPP NUMBER] with your order number and reason. We'll arrange pickup.
Gifting
Can I add a gift wrap?
Yes — tick the gift wrap option on the product page (extra ₹99). Ships in a premium branded box with handwritten note.
Can I send it directly to the recipient?
Yes — enter their address as the shipping address at checkout.
Still have a question?
WhatsApp us at [WHATSAPP NUMBER]. We reply personally.